FAQs

Are there professional standards for the coaching industry?

Yes, there is a code of ethics, core competencies, accreditation processes and an International Coach Federation (industry association) that promotes the advancement of coaches. To learn more about this, click here: http://www.coachingfederation.org

How will I know you are the right coach for me?

During our initial conversations and/or Discovery session, together we will identify if this is an appropriate fit. So, before you say "yes", you will have a sample of what the coaching experience will be like. Until then, click on my 'about' page to learn more about me and my approach in coaching.

How do I get started in the coaching process?

If you are interested in beginning the coaching process, please access my calendar to schedule a complimentary Let's Connect call to further explore the details of the coaching relationship.

What can I expect from you as my coach?

1. Be a partner in bringing out the best, the deepest, and the truest in you;
2. Provide safety, encouragement and support; an environment in which you can relax and explore;
3. Respect the confidentiality of the agreements we make;
4. Expand your view of what is possible and promote discovery of new insights;
5. Give you input, direct feedback and operate as a sounding board;
6. Listen carefully to what you say and ask questions that increase awareness;
7. Be an on-going resource for you in accomplishing your goals.

SECURITY & CONFIDENTIALITY

Is this client center and my data secured and safe?

Yes! In fact, there are 3 levels of security: provided to keep your data safe and confidential:  

1. Username and password protected;
2. Verisign Security Certificate protects your data on this site; 
3. Secured pages (https://)

Is my information confidential?

Yes. This site is protected by a username/password system. You are the only one that has access to your information.

ADDITIONAL SUPPORT

Can I contact you in-between our scheduled coaching sessions?

Yes! In the event that you would like support on something that comes up in between our meetings, you can post an inquiry to the Client Log and we can have "just in time" coaching via your private client portal.

ACCESSING THE PRIVATE CLIENT AREA 

How do I access your private client area and how do I log in?

Once you become a client, we will create a login and password and send that information to you. Then click on the Login link in the navigational menu of the website to access your private client portal. 

I have a password that I use for most of my on-line accounts.  Can I change the password you assigned to me?

Yes. You will need to log in initially using the password I assigned to you. Once you log in, you can change your password at any time in your Client Profile page, that you find under the FORMS tab.

What if I forget or lose my password and login information?

If you simply forgot your password, you can still go to the Login page by clicking the Login link. Click on the blue link "forgot password" to the right of the "Login" button and, in the new "Forgot Password" window, enter your username and click on the "Continue" button. You will receive an email shortly with your password included.

If you misplaced both your username and password, contact us and we will forward you that information.

I’m trying to log in, but it will not accept my username or password, what do I do?

Remember that the login information is case sensitive, so enter it exactly like it was given to you. Also, type in your login credentials and DO NOT copy/paste it, as this procedure can include empty spaces, which count in a password, thus rendering incorrect. Again, if you do not remember your login credentials, you can contact us via email and we'll forward them to you.

FORMS, DOCUMENTS AND RESOURCES AVAILABLE

What makes up a "Welcome Packet" and what do I do with this?

A welcome packet consists of some basic forms, documents and resources that will help to get us started in the coaching process. By completing the information in the welcome packet, you are providing us with some helpful information, so that we know best how to support you, guide you and work together with you. It includes a Client Profile form, a Goals form and also a Discovery form.  You will also find our coaching agreement located in this packet. It is customary for you to complete these items prior to our initial coaching session together.

SCHEDULING/RESCHEDULING APPOINTMENTS

What if I need to reschedule my appointment?

It's easy. With at least a 48-hour notice, you can reschedule any appointment by contacting us via email. We'll figure out a new meeting time that works for both of us. More details about scheduling and rescheduling are included in your Coaching Agreement.

PAYING FOR THE COACHING SERVICES

How do I easily make my payments for my coaching services?

You can choose to pay for coaching services in one of two ways: either all at once or monthly payments. For the latter option, you'll receive an invoice from us letting you know the amount committed to for that month. You can (1) mail a check to the remit to address located right on the invoice or (2) log in to the private client area, click on the Payments Menu and you will see any outstanding balances due at that time.

What are the various methods of payment I can use to pay for my coaching services?

You can pay by check or credit card (which includes PayPal):

• To pay by Check: simply use the "remit to" address located to the right in the body of the invoice you’ll receive monthly from my practice.
• To pay by Credit Card or PayPal: when you receive your monthly invoice, click on the link at the bottom of the invoice to log into the private client area and click on the Payments Menu. Here you can either enter your credit card number or PayPal information and my system will automatically (and securely) process your payment.